Back to IEM Rig
Support
Email iemrig.com@gmail.com — a human reads it. Include the email on your account and, for billing questions, the rough date of the charge.
Who handles what
- Us — the builder, your rigs and account, Pro features, refund requests, anything the product does or should do.
- Polar (our merchant of record) — receipts, card problems, and payment disputes. Their portal is one click from your account page, and every receipt email they send has their support link.
Quick answers
- How do subscriptions work? Pro renews monthly or yearly until you cancel from the billing portal. Cancel keeps Pro until the end of the period you paid for. We email before each yearly renewal.
- Refunds? 14 days on yearly, 48 hours on monthly — the refund policy has the details and the EU/UK specifics.
- What happens when Pro ends? Nothing is deleted. Rigs over the free limit go read-only, Pro features lock again, and everything unlocks if you come back.
- AI limits? Each plan includes a monthly AI allowance — a fairness limit, not a hidden meter. The app tells you where you stand and when it resets.
- Found a bug / want a feature? Same inbox — or the gear-request form in the app for missing gear.