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Terms of Service

Last updated: August 24, 2026

IEM Rig (iemrig.com) is a planning tool for in-ear monitor and playback racks, operated by Lord of Rigs LLC, a Pennsylvania limited liability company ("we"). Using the site means you agree to these terms. They are written in plain language on purpose.

1. The service

The free tier — the builder, wiring, bill of materials, and PDF export — needs no account. An account (Google sign-in) adds cloud sync and community features. IEM Rig Pro is a paid subscription that adds capacity and features described on the pricing page.

2. Plan before you buy — no warranty on rig designs

IEM Rig helps you plan. Gear specifications, connectivity, prices, and compatibility warnings are provided with care but without warranty: hardware revisions differ, catalogs lag, and a diagram is not a soldering iron. Verify critical details against manufacturer documentation before purchasing gear or taking a rig into production. To the maximum extent permitted by law, IEM Rig is not liable for show-day failures, purchase decisions, or consequential damages arising from planned rigs; our total liability is capped at what you paid us in the previous 12 months.

3. Pro subscriptions

  • Pro renews automatically — monthly or yearly — until you cancel. Prices and what each plan includes are on the pricing page; EU prices include VAT.
  • Payments are processed by Polar (polar.sh), our merchant of record. Polar is the seller of record on your receipt and handles payment disputes and tax.
  • Cancel anytime from the billing portal on your account page. You keep Pro until the end of the period you paid for. We email you before each yearly renewal.
  • Refunds per the refund policy — 14 days on yearly, 48 hours on monthly.
  • When Pro ends, nothing is deleted: rigs over the free limit become read-only and Pro-only features lock again.
  • AI features carry a monthly usage allowance per plan — a fairness limit, not a hidden meter; the app tells you where you stand.

4. Your content

Your rigs are yours. Publishing to the public gallery grants us a non-exclusive license to display that published rig on the site. You can unpublish or delete at any time; account deletion (self-serve on the account page) removes your profile and rigs. Components you contributed to the shared catalog remain, as noted at submission.

5. Acceptable use

Do not abuse the service: no scraping at scale, no circumventing plan limits or metering, no uploading unlawful content to the gallery, no interfering with other users. We may suspend accounts that do, with a refund of unused paid time when the suspension is our call and not fraud.

6. Changes

We may update these terms; material changes will be announced on the site or by email to subscribers. Continuing to use IEM Rig after a change means you accept it. If you do not, cancel and request any refund the policy allows.

7. Law & contact

Your contract is with Lord of Rigs LLC. These terms are governed by the laws of the Commonwealth of Pennsylvania, USA. Nothing in them limits consumer rights you hold under the law of your home country. Questions: iemrig.com@gmail.com.